Cooperation is often considered collaboration . . . But efforts applied to the former can seriously inhibit the latter . . . All approaches to real collaboration benefit from the parties' competence at navigating conversational complexity and differences . . . Typically, people over-estimate their ability for this, trusting that the necessary skills will somehow become available if and when required, even though they have insufficiently practised and mastered them . . . Most seem unaware of … [Read more...]