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The coaching relationship

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A constructive workplace coaching relationship (one that serves to improve, is practical and productive) depends on skill for which the coach is responsible and the presence of order, impartiality, trust, safety, and mutual respect for which the parties have equal responsibility. Rather than focus solely on the content of coaching sessions, coach and client should have a shared understanding of their approach to  these matters. Responsibilities of the coach: While coaching may be arranged … [Read more...]

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Why delegate? Why not?

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On the face of it, delegating work is a simple and straightforward matter:  identify tasks you want someone else to carry out and ask them to get on with it.  So why do many leaders and managers find it difficult and delegate insufficiently or not at all?  What are their practical and attitudinal obstacles? We delegate by assigning authority or duties to someone who acts for us. As a leadership practice it involves allocating, entrusting and supporting others to carry out work towards … [Read more...]

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Shooting yourself in the foot?

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When I asked how she tended to give feedback to staff, the CEO told me, “Oh, I’m very direct. They always know where they stand with me.  I tell them straight.”  In her mind there was no contradiction with what I’d witnessed at her meeting less than an hour earlier.  She’d told the 40 staff attending, “Some of you were late for this meeting, though you’ve known about it for weeks.  It’s disappointing and disrespectful behaviour.  You need to do better.”  At this there was much eye-rolling and … [Read more...]

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Hostility: it’s probably not about you

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To what extent is boredom and dissatisfaction behind picking fights? If the author and journalist Gaby Hinsliff  is correct or if what she suggests is right sometimes, we ought be able to make very useful shifts in our responses to much of others' "difficult" behaviours:  annoyance, antagonism, hostility, nastiness, unkindness, spite, meanness, malice, malevolence,  plain old bad-temper and other forms of poking sticks at people. I believe she is right and that the insight, coupled with … [Read more...]

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13 Ways to encourage the heart

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Whatever we think of our leadership, management, other services or products, success depends on meeting our customers' needs. For that reason alone it's wise and necessary to methodically gather feedback from customers including those within our organisations we exist to serve – our staff, our teams, colleagues and managers.   However, I strongly advocate shifting the balance of feedback away from the everyday preponderance of negative judgements, to observations that acknowledge and support … [Read more...]

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Encourage!

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We know from personal experience that our capacity for performance is significantly enhanced when our efforts and we ourselves are appreciated.  When we believe otherwise, we become easily stressed and soon give up or stop caring.  We also understand that people who go out of their way to acknowledge our effort and output, even if only with simple words of sincere thanks, go far beyond the limits of performance appraisal systems or conventional customer-client relationships:  they nourish a … [Read more...]

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Leadership lessons in a merger

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A merger-in-progress of two large service organisations is struggling to achieve its intentions. What’s happening has important lessons for everyday leadership and self-management practices.  The distinctly different organisational cultures are not a natural mix; each has a long history of operating idiosyncratically in separate areas, serving distinctly different demographics with strong local loyalties and attachments, and of growing their own unique responses to local problems over many … [Read more...]

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Stop talking about values!

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Values are measured by what we do, not by what is said. Whatever we may want an organisation’s culture to resemble, its nature and character are determined by the approach its members consistently apply to their roles and duties. That's the difference between proclaimed or espoused organisational culture (professed or declared as existing or intended) and applied (functional, actually experienced) organisational culture. An organisation's or team's leadership should identify and clarify the … [Read more...]