His opening gambit was, What do you do? Not my ideal subject for small-talk during a short flight, but Oh well . . . I spoke of coaching leaders to lift their game through a systematic focus on developing their own and others’ capacity for effectiveness . . . how this saves an extraordinary degree of otherwise wasted energy and . . . As his eyes began glazing over, I invited him to talk about his work. Although my companion spoke enthusiastically of recent developments in his (very … [Read more...]
Encourage!
We know from personal experience that our capacity for performance is significantly enhanced when our efforts and we ourselves are appreciated. When we believe otherwise, we become easily stressed and soon give up or stop caring. We also understand that people who go out of their way to acknowledge our effort and output, even if only with simple words of sincere thanks, go far beyond the limits of performance appraisal systems or conventional customer-client relationships: they nourish a … [Read more...]