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The very common denominator

August 18, 2016 By Tom Watkins

When the Operations Manager, my mentoring client Julia, met two of her team to address a complex performance incident, I was present in an observer role. She'd estimated the meeting would take 15 to 20 minutes. Ben and Allen (no actual names used here) responded well enough to Julia's genuine curiosity, her clarifying questions and occasional paraphrasing to test and demonstrate her understanding. 10 out of 10 for that:  she'd been working with me to improve those practices and was doing … [Read more...]

Filed Under: Meetings, Resource Library, Self-Management Tagged With: Conflict resolution, Emotional intelligence, Empathy, Interpersonal communication, listening, Meetings, Self-Management

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Published: April 2016
Author: Tom Watkins
ISBN 978-0-473-35414-5
Formats: Softcover & eBook (PDF)






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