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13 Ways to encourage the heart

February 5, 2014 By Tom Watkins

Whatever we think of our leadership, management, other services or products, success depends on meeting our customers' needs. For that reason alone it's wise and necessary to methodically gather feedback from customers including those within our organisations we exist to serve – our staff, our teams, colleagues and managers.   However, I strongly advocate shifting the balance of feedback away from the everyday preponderance of negative judgements, to observations that acknowledge and support … [Read more...]

Filed Under: Resource Library Tagged With: Capacity Development, Emotional intelligence, Encouraging the Heart, Feedback, Self-Management

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Published: April 2016
Author: Tom Watkins
ISBN 978-0-473-35414-5
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