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The very common denominator

August 18, 2016 By Tom Watkins

When the Operations Manager, my mentoring client Julia, met two of her team to address a complex performance incident, I was present in an observer role. She'd estimated the meeting would take 15 to 20 minutes. Ben and Allen (no actual names used here) responded well enough to Julia's genuine curiosity, her clarifying questions and occasional paraphrasing to test and demonstrate her understanding. 10 out of 10 for that:  she'd been working with me to improve those practices and was doing … [Read more...]

Filed Under: Meetings, Resource Library, Self-Management Tagged With: Conflict resolution, Emotional intelligence, Empathy, Interpersonal communication, listening, Meetings, Self-Management

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I Don’t Trust You

May 18, 2016 By Tom Watkins

We usually avoid saying this directly to those we mistrust.  It's more common to report our unease and reasons for it to other parties, make vague or indirect complaints, or practice avoidance. By then the relationship has effectively failed, though the mistrusted person may be unaware of this.  It can be difficult, if not  impossible, to repair the damage. Given the centrality of trust to cooperation and collaboration, what can be done and how can we behave in order to develop and maintain … [Read more...]

Filed Under: Leadership, Resource Library, Self-Management Tagged With: Coaching practices, Conflict resolution, Emotional intelligence, listening, Stress management

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Leadership lessons in a merger

February 5, 2014 By Tom Watkins

A merger-in-progress of two large service organisations is struggling to achieve its intentions. What’s happening has important lessons for everyday leadership and self-management practices.  The distinctly different organisational cultures are not a natural mix; each has a long history of operating idiosyncratically in separate areas, serving distinctly different demographics with strong local loyalties and attachments, and of growing their own unique responses to local problems over many … [Read more...]

Filed Under: Resource Library Tagged With: Capacity Development, Interpersonal communication, leadership, listening, Testing Assumptions

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Published: April 2016
Author: Tom Watkins
ISBN 978-0-473-35414-5
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